Shipping policy

SHIPPING & DELIVERY POLICY

At Aurelion Caviar, precision, freshness, and discretion define our shipping standards. Every order is handled with the same care as our product.

Perishable Shipping (Caviar & Refrigerated Items)

  • All perishable items ship via UPS Next Day Air only.

  • Orders ship in custom insulated, refrigerated packaging designed to maintain safe temperatures for 48–72 hours.

  • Most orders arrive the next business day after shipment.

  • Customers may select their preferred delivery date at checkout.

  • We recommend ordering 2–3 days in advance to account for weather or carrier disruptions.

Delivery Days

  • Shipments are delivered Tuesday–Friday.

  • Saturday delivery is available via UPS Saturday Overnight where supported (additional charge applies).

  • We ship Monday–Friday only.

Order Cutoff

  • Orders for perishable items placed by 2:00 PM EST, Monday–Thursday, ship same day unless:

    • A future delivery date is selected

    • Seasonal volume or weather delays are posted

  • Friday orders require a Saturday Delivery surcharge to ship same day (not available in all locations).

Non-Perishable Shipping

  • Non-perishable items ship UPS Ground by default.

  • Expedited shipping options are available at checkout.

  • Orders over $500 qualify for free ground shipping on non-perishable items.

Shipping Rates & Discounts

We do not inflate shipping prices. All rates reflect discounted carrier pricing based on volume.

Shipping Discounts by Order Value

  • $100+ → 10% off shipping

  • $200+ → 20% off shipping

  • $300+ → 30% off shipping

  • $400+ → 40% off shipping

  • $500+ → Free Shipping

Free Shipping Details

  • Perishable orders over $500 receive FREE Next-Day Air Shipping

  • Non-perishable orders over $500 receive FREE Ground Shipping

  • Complimentary shipping insurance is included

  • Signature required unless modified by the recipient via the carrier

Insurance does not cover extreme weather or carrier-wide service suspensions.

Weather, Delays & Service Disruptions

While we do everything possible to meet your requested delivery date, unforeseen delays (weather, peak seasonal volume, courier disruptions) may occur.

  • Express shipments are insured to protect against covered service issues

  • We reserve the right to hold shipments if severe weather may compromise product integrity

If timing is critical, please contact us directly prior to ordering.

Address & Delivery Requirements

  • Perishables cannot be shipped to PO Boxes

  • A physical address and phone number are required for all perishable deliveries

  • We are not responsible for incorrect or incomplete addresses

  • Orders with mismatched billing and shipping addresses may be held for verification

  • Deliveries marked “no signature required” are shipped at the customer’s risk

Shipments to Alaska, Hawaii, Puerto Rico, or U.S. territories may incur additional surcharges shown at checkout.

International & Restricted Shipping

  • Perishable items are insured only within the continental United States

  • Shipments via USPS, military bases, or U.S. territories are not covered for spoilage

  • International customers must contact us directly for availability and pricing

Packing Slip & Discretion

  • No pricing information is included in the package

  • Each shipment includes a discreet Aurelion Caviar packing slip listing contents only

  • Invoices can be included upon request prior to shipment

Receiving Your Order

Please inspect your shipment immediately upon delivery.

  • Report any damage or concerns within 24 hours (no later than 48 hours)

  • Retain all packaging and products in original condition

  • Take clear photo documentation and contact us promptly

Timely reporting ensures the best resolution.

Need Assistance?

Our team is available to assist with:

  • Urgent deliveries

  • Special instructions

  • High-value or event orders

📞 Please contact us directly with any questions before placing your order.